Terms & Conditions

2) Scope & Acceptance

These Terms apply to our website, content, offers, and any service proposals, statements of work (SOWs), or order forms we issue. If a signed SOW conflicts with these Terms, the SOW controls for the conflicting part.

3) Eligibility & Accounts

You must be at least 18 and authorized to bind your organization (where applicable). You are responsible for the accuracy of information you provide and for safeguarding any accounts or access we issue.

4) Services & Deliverables

• Training & Workshops: sessions delivered in-person, online, or hybrid, with materials and exercises tailored to your needs.
• Consulting & Pilots: strategy, architecture, automation, and AI prototypes as defined in the applicable SOW.
• Support: scope, channels, and response targets are defined per SOW or proposal.

5) Orders, Pricing, & Payments

• Quotes & SOWs: valid for the period stated; otherwise 30 days.
• Currency & Taxes: fees are typically quoted in EGP or USD, exclusive of taxes or bank/processor fees.
• Invoicing: payment terms are as stated on the invoice/SOW (e.g., 50% upfront for workshops; monthly in advance for consulting retainers).
• Late Payment: we may pause delivery and apply lawful late fees if invoices are overdue.

6) Cancellations & Rescheduling

• Workshops: full refund ≥ 7 days before; 50% refund 3–6 days; no refund < 72 hours. One reschedule at no charge with ≥ 72 hours’ notice.
• Consulting Retainers: month-to-month unless stated; unused hours do not roll over unless agreed in writing.
• Force Majeure: we may reschedule for events beyond reasonable control.

7) Client Materials & Confidentiality

You retain ownership of your data and materials. You grant us a limited license to use them solely to deliver the services. Both parties will keep each other’s non-public information confidential, using at least reasonable care.

8) AI & Data Use

• We do not use client-provided data to train public AI models.
• When using AI platforms, processing is limited to your requested features; reputable vendors and access controls are applied.
• Any fine-tuning/private deployments occur only with your written approval and agreed safeguards.
• Please avoid sending regulated/special-category data unless agreed in writing with appropriate safeguards.

See our Privacy Policy for details.

9) Intellectual Property

• Our Materials: training content, frameworks, templates, and underlying tooling remain our IP.
• Deliverables: unless otherwise stated in the SOW, upon full payment you receive a non-exclusive, non-transferable license to use deliverables internally for your business purposes.
• Feedback: you grant us the right to use suggestions/feedback to improve our services without obligation.

10) Third-Party Tools & Links

We may integrate or reference third-party tools and platforms. Their availability, features, and terms are controlled by their respective providers. We are not responsible for third-party sites or services.

11) Warranties & Disclaimers

Services are provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim implied warranties (merchantability, fitness for a particular purpose, non-infringement). We do not guarantee specific business outcomes.

12) Limitation of Liability

To the extent permitted by law, our total liability for any claim arising out of or relating to the services or these Terms shall not exceed the amounts you paid to us for the services giving rise to the claim in the 3 months preceding the event. We are not liable for indirect, incidental, consequential, special, exemplary, or punitive damages.

13) Indemnification

You agree to indemnify and hold AI Squids harmless from claims arising from your misuse of the services, unlawful content you provide, or breach of these Terms.

14) Compliance, Privacy & Security

We handle personal data in accordance with our Privacy Policy. You are responsible for having lawful rights to any data you provide and for complying with applicable laws (e.g., export control, data protection).

15) Governing Law & Dispute Resolution

These Terms are governed by the laws of the Arab Republic of Egypt. Courts of Cairo shall have exclusive jurisdiction, unless we agree in writing to arbitration or another forum.

16) Changes, Severability, Entire Agreement

• Updates: we may update these Terms; the effective date reflects the latest version.
• Severability: if any provision is unenforceable, the remainder remains in effect.
• Entire Agreement: these Terms plus any signed SOWs or order forms form the entire agreement regarding their subject matter.

17) Contact

Email: info@aisquids.com